What information do we collect?
Personal data, means any information about an individual from which that person can be identified or that relates to an identifiable individual. In the course of our business, we may collect and process the following data about you:
Information you give us
Information we collect from your use of our sites and services including:
We collect this information by using cookies and similar technologies. For further details about cookies and our use of them, please see the Cookies section below.
Information we collect from other sources
Why do we collect this information?
We process your personal data for the following reasons:
Pursuant to a contract in order to:
On the basis of your consent:
Where we rely on your consent for processing this will be brought to your attention, or will otherwise be apparent from the context, when the information is collected from you.
Where we process your personal data on the basis of your consent, you have the right to withdraw this consent at any time. See the What are your rights? section below for more details.
In our legitimate interests of providing the best service and improving and growing our business we will process information in order to:
To comply with legal requirements relating to:
How long do we keep hold of your information?
We will only keep your information for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Usually we will keep information about you for a maximum of  years after the end of our relationship with you unless legal obligations require otherwise or we are required to remove such data for our records.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
At John Pye we strive to provide you with choices around what marketing communications you receive from us.
You will receive marketing communications if either:
We work with Facebook to provide advertising on Facebook and Instagram. This may involve us using our list of people who will receive marketing communications from us to instruct Facebook to advertise our services to those individuals or to similar individuals. We carry out this processing in our legitimate interests to promote our business.
Changing your preferences
You can change your marketing preferences at any time by logging in and updating your preferences in the Settings menu on our sites.
Opting out of marketing
To withdraw consent for marketing or otherwise request that we stop processing your information for direct marketing purposes, including profiling, at any time you can opt-out of all communications by clicking ‘unsubscribe’ or ‘manage preferences’ in any of our emails, or by emailing [email protected], and we shall stop processing your information for those purposes.
See What are your rights? section below for further information about your rights.
Who might we share your information with?
For the purposes set out in the Why do we collect this information? section above, we will share your personal information with the following categories of third parties:
Additionally, we will disclose your personal information to the relevant third party:
Links to other websites
We may transfer your data outside the European Economic Area (“EEA”). We will only do so if adequate protection measures are in place in compliance with data protection legislation. We use the following protection measures:
For example, we use Mailchimp to send out emails to our mailing lists. They are based in the USA and are certified under Privacy Shield. More information on international transfers, including a copy of the safeguards, is available by contacting us.
How is your information stored and kept secure?
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information that you provide to us will be stored on secure servers. The computers that store the information are kept in a secure facility with restricted access and we use secure firewalls. All staff computers are password protected.
What are your rights?
Where processing of your personal data is based on consent, you can withdraw that consent at any time.
You have the following rights. You can exercise these rights at any time by contacting us at John Pye & Sons Ltd, James Shipstone House, Radford Road, Nottingham, Nottinghamshire, NG7 7EA or [email protected]. You have the right:
A cookie is a small data text file sent by a web server (a device where one or more websites are stored) to a web browser, they are then stored by the browser. The cookie is then sent back to the web server each time the web browser requests a page from the web server. This enables the web server to identify and track the web browser and provide richer user experiences for visitors to a web site.
We use the following cookies for the following purposes:
You can find more information about the individual cookies we use across our sites and the purposes for which we use them in the tables below:
|cfduid||Cloudflare||Necessary for Cloudflare’s security features providing secure access to our sites||End of session|
|__ga||Google Analytics||Used to distinguish users||2 years|
|__gat||Google Analytics||Used to throttle request rate||1 minute|
|_get_gtag_ua_28294265_1||Google Analytics||Used to distinguish users||24 hours|
|__gid||Google Analytics||Used to distinguish users||24 hours|
|PHPSESSID||PHP Session Storage||To maintain continuity in site use. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission||End of visit|
|ASPSESSIONIDAARBSBAQ||ASP Session Storage||To maintain continuity in site use||End of visit|
|switch-SitePref||Site prefs cooke||Remembers site settings such as view settings||2 years|
|Third Party||Cookie Name||Purpose||Expires|
|__fbp||Cookie relating to Facebook Pixels. Used by Facebook to deliver advertising products.
How do I change my cookie settings?
Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. For example, in Internet Explorer you can refuse all cookies by clicking: “Tools” > “Internet Options” > “Privacy”, and selecting “Block all cookies” using the sliding selector. This choice will, however, have a negative impact upon the usability of many websites, including this one.
Most browsers provide tools so you can see what cookies have been set and manage and delete them. Please use the following links for more information on popular browsers:
Changes to this policy
Should you have any issues, concerns or problems in relation to our processing of your personal data, or should you wish to notify us of data which is inaccurate, please let us know by contacting us at [email protected], or by writing to: Data Protection Officer, John Pye & Sons Ltd, James Shipstone House, Radford Road, Nottingham, Nottinghamshire, NG7 7EA.
For the purpose of data protection legislation, the data controller in relation to any personal data we hold about you is John Pye & Sons Ltd, James Shipstone House, Radford Road, Nottingham, Nottinghamshire, NG7 7EA. We are registered with the Information Commissioner’s Office (registration number ZA159238).
In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We ask that you contact us to allow us to address your concerns in the first instance.